Welcome to our new look web site.

CUSTOMER SERVICE
Please contact Customer Service to place orders or for enquiries or
concerns.

Telephone 08 9321 4339 (in Australia) or

(+61) 8 9321 4339 ( 9.00am to 5.30pm West Australian Time Mon to Fri)

Please use this number for follow-ups, stock availability, product
information, shipping, and any questions.

SPECIAL ORDERS
We have access to thousands of additional items not listed in our catalogue, please call and speak to a Customer Service representative. We will make every effort to meet all your needs. Special orders not listed in this catalogue are not returnable or refundable.

Our web site ordering process is secure, but if you prefer not to order over the Internet you can :

ORDER BY PHONE
Fill out the order form, have your credit card number ready & call us at (+618)  9321 4339 We are ready to assist you . If no one is available at the time of your call, please leave your name and number so that we can call you right back. Once you have left your message we will keep trying until we reach you.

ORDER BY EMAIL:
Add up the cost of your purchases and add the cost of shipping and handling charges. Email your order with all the appropriate information included as to the method of payment to:  hobbies@citymodels,com.au Be sure to include a phone number where you can be reached.

SHIPPING & HANDLING:
Shipping/Handling charges for delivery inside Australia and outside Australia will be made at cost, and can be individually quoted. We will quote you by email if you request it.

International Shipments can be shipped by either Air Parcel Post or by EMS Courier or Federal Express. Air Parcel Post is far less expensive but also much slower than EMS or FEDEX. Freight charges with either carrier will vary by weight and destination plus a $5.00 handling fee.

PAYMENT:
We accept Visa, Amex, Bankcard and Mastercard. Checks and money orders must be paid in Australian dollars only. Schools, libraries and universities may send a purchase order, after which we will send a pro-forma invoice for you to pay. Orders cannot be shipped C.O.D. or on account.

RETURN POLICY:

ALL RETURNS MUST BE SHIPPED TO:

City Models:  Shop 23/25 Piccadilly Arcade Perth WA 6000

If returning merchandise:

(1) We must be notified at the time you received the merchandise (within 2 days).

(2) When we are notified we will give you an authorization number. The item has to be returned within 10 days of the invoice date and in perfect condition. Write a note on the invoice with the reason for returning and include instructions telling us what you would like done.

(3) Absolutely no returns after two weeks.

(4) There will be a 15% restocking fee on all returns.

(5) No returns on special orders..

(7) Shipping costs are not refundable. If there is an exchange, the customer pays for shipping.

(8) Absolutely no refunds credit given with proof of purchase

PRICING
Prices are subject to change without notice. We will try to keep them as low as possible, passing the savings on to you, our customers.

G.S.T
All prices displayed in the Australian products catalogue include GST (10%).

If you have questions, please call (08) 9321 4339 . We will be glad to help you.